Terms and Conditions

Lucanto Terms and Conditions

Website: https://lucanto.eu |  App: https://app.lucanto.eu

1. Who we are and what these Terms cover

1.1 Lucanto is provided by Stark Codes, s. r. o., Holíčska 3043/13, 851 05 Bratislava – mestská časť Petržalka, Slovak Republic, Company ID 51 414 546, Tax ID 2120683730, VAT ID SK2120683730, registered in the Commercial Register of Municipal Court Bratislava III, section Sro, file 126116/B (“Provider”, “Stark Codes”, “we”, “us”). Contact: hello@lucanto.eu.

1.2 These Terms of Service (“Terms”) govern your use of the Lucanto web application, related websites, features, integrations, support, and paid or free plans (together, the “Service”).

1.3 A user may be:

• an individual acting outside a trade, business or profession (“Consumer”);

• an individual entrepreneur or legal entity acting in a trade, business or profession (“Business User”); or

• a person authorised by a workspace owner or administrator to use the Service (“Team Member”).

Consumer and Business User are together referred to as “User” or “you”.

1.4 You may use the Service only if you are at least 18 and legally capable of entering into a contract. If you act for an organisation, you confirm that you have authority to bind it. If you do not, a contract is formed with you personally only to the extent legally possible.

1.5 The contract is formed when you create an account and accept these Terms. A paid subscription starts only after you enter payment details, see the order summary, and expressly confirm an order carrying an obligation to pay. The specific plan, price, billing period and limits shown in your confirmed order prevail over a general website description.

2. Account and workspace

2.1 You must provide accurate and current registration details, protect your credentials, and promptly report suspected unauthorised access. You are responsible for activity through the account to the extent you breached those duties or authorised the activity.

2.2 The owner or administrator of a business workspace may invite and remove Team Members, assign roles, configure integrations, access workspace content, and manage the subscription. The Business User is responsible for ensuring Team Members are authorised, informed of applicable rules, and removed when their authority ends.

2.3 If you register with a work email and an organisation demonstrates ownership of its domain or workspace, we may assign the account to it after reasonable verification. We will tell you in advance about any effect on access to content unless law or security reasons prohibit this.

3. Plans, add-ons and limits

3.1 Lucanto offers Free, Starter, PRO and Business plans and may offer add-ons. Current features, usage limits, price and billing interval appear on the Pricing page and in the order summary. Before a Consumer orders, we show the total price including VAT and all mandatory charges. A business price shown without VAT is clearly labelled.

3.2 Limits may cover users, documents, automated extractions, integrations, storage or another measurable capacity. Exceeding a limit may suspend the affected feature, display an add-on offer, or prompt a plan change; no additional charge arises without your express confirmation.

3.3 We may reasonably change Free-plan features. We will not materially reduce a paid Service during an already-paid period without a legal, security or technical reason. Mandatory Consumer rights concerning changes to a digital service remain unaffected.

4. Free trials

4.1 4.1 The standard PRO trial lasts 30 days. A promotional offer may last longer, up to 90 days; we show the exact duration before activation.

4.2 No payment details are required to activate a trial. A trial never converts automatically into a paid subscription and we do not charge you automatically when it ends.

4.3 Unless you enter payment details and expressly confirm a paid subscription before the trial expires, the account automatically moves to the then-available lower or Free plan. Features and capacity above that plan’s limits may become unavailable. Trial expiry alone does not immediately delete content; the export, retention and deletion rules in section 16 and the Privacy Notice apply.

4.4 If you order a paid plan during the trial, we clearly show when the paid period begins, its price, VAT, frequency and renewal terms before confirmation.

5. Paid subscriptions, payment and plan changes

5.1 A paid subscription starts only after your express confirmation of an order carrying an obligation to pay. Stripe processes payments. We do not store full card details; we receive mainly the payment identifier and status, amount, currency, payment-method type and limited information needed for invoicing and payment support.

5.2 Following your initial confirmation, a subscription automatically renews for periods of the same length until cancelled. Before ordering, we show the renewal interval, the next-period price and how to cancel. If the price changes, we notify you at least 30 days before the period to which the new price applies; you may cancel before that renewal.

5.3 You may cancel in account settings or through support. Cancellation stops the next renewal and paid access continues until the end of the paid period. No prorated refund is due for unused time except where required by law or expressly offered.

5.4 Before an upgrade or downgrade is confirmed, we show when it takes effect, the new price and any prorated calculation. A downgrade may take effect at period end and restrict features or capacity; we identify the effect before confirmation. We do not delete content solely because of a downgrade unless we clearly disclose an objective capacity limit in advance and give a reasonable export opportunity.

5.5 If payment fails, we may reasonably retry and ask you to update payment details. After a reasonable cure period, we may restrict paid features or downgrade the account. Properly due amounts remain payable.

5.6 Invoices and confirmations are electronic. You are responsible for the accuracy of billing and tax information you provide. We apply VAT according to your status, place of supply and applicable law.

6. Consumer rights

6.1 This section applies only to Consumers. Nothing in these Terms restricts rights that a Consumer cannot waive under Slovak law or mandatory law in the country of their habitual residence.

6.2 A Consumer may withdraw from a distance contract without giving a reason within 14 days after the contract is concluded. It is enough to send an unequivocal withdrawal statement before the deadline to hello@lucanto.eu or our registered office. You may use the model form below but are not required to do so.

6.3 If you want the paid Service to begin before the withdrawal period ends, we ask for a separate express request. If you then withdraw before the ordered service is fully performed, we may charge only a proportionate amount for performance actually supplied before receiving the withdrawal, where law permits and we gave the required information. The withdrawal right does not expire merely because you requested immediate performance. It expires only to the extent and under the conditions laid down by law, in particular after full performance based on your prior express consent and acknowledgment that you were informed of the loss of the right.

6.4 A free trial without payment details does not end in a payment. If you then expressly order a paid subscription, withdrawal information is also supplied at checkout and in the order confirmation.

6.5 The Service must meet mandatory conformity requirements for digital services, including agreed qualities, functionality, compatibility, security and reasonably expected updates. Report non-conformity to hello@lucanto.eu. A Consumer has statutory remedies including bringing the Service into conformity free of charge, within a reasonable time and without significant inconvenience and, where cure is impossible or statutory conditions apply, a proportionate price reduction or termination. General damages rights remain unaffected.

6.6 We promptly acknowledge and handle complaints within the time and manner required by law. If you first request redress from us and are dissatisfied with our response, or we do not respond within the statutory time, you may apply to a competent alternative dispute-resolution body, in particular the Slovak Trade Inspection, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, www.soi.sk.

7. User Content and third-party data

7.1 “User Content” means documents, invoices, receipts, images, text, records, settings and other data uploaded, entered or created by a User in the Service. Ownership remains with you or the relevant rights holder.

7.2 You grant us a non-exclusive licence, limited in time and territory, to host, copy, transmit and otherwise process User Content only as needed to provide, secure, support and improve the operational reliability of the Service, follow your instructions and comply with law. This does not transfer ownership or consent to use your content for general training of OpenAI models.

7.3 You confirm that you have the legal basis, permissions and rights required to upload and process User Content, including personal data of suppliers, customers, employees or other third parties. Do not upload special-category or criminal-offence data unless necessary, lawful and appropriately protected.

7.4 For business use, the customer is controller of personal data in User Content and Stark Codes processes it under the DPA. For private use, and for data we process for our own purposes, we are controller under the Privacy Notice.

7.5 We treat User Content as confidential. We disclose it only to authorised persons, contracted providers bound by confidentiality, or authorities where law requires. Where permitted, we notify you before complying with a legal demand.

8. AI-powered automated extraction

8.1 The Service uses artificial intelligence to automatically extract information such as names, amounts, dates, line items or identifiers from uploaded documents (“AI Feature”). We send the relevant document and associated technical data to our AI provider, OpenAI Ireland Ltd. Details are in the Privacy Notice and, for business use, the DPA.

8.2 The AI Feature operates in the background and does not conduct a separate two-way conversation with the User. Its result is a proposal that you can review and correct before saving. If we later add a chatbot, autonomous agent or feature that makes decisions about people, we will perform a new legal and risk assessment and provide the necessary disclosures.

8.3 Automated extraction may be incomplete, incorrect or misclassified. You must review and, where needed, correct the result before saving and further use, especially for accounting, tax, payment or other legally relevant actions. The Service and AI output are not accounting, tax or legal advice.

8.4 Lucanto does not use AI output to make decisions based solely on automated processing that produce legal or similarly significant effects on a data subject.

8.5 Under its API terms, OpenAI does not use customer inputs or outputs to train or improve its models by default. OpenAI may retain input and output content and related technical data in abuse-monitoring logs for up to 30 days, and longer only where law requires. OpenAI processing is not restricted exclusively to the EEA. Transfers outside the EEA rely on an adequacy decision or EU Standard Contractual Clauses under the OpenAI DPA.

9. Acceptable use

9.1 You must not use the Service to:

• violate law, third-party rights, confidentiality or data-protection duties;

• upload malicious code, conduct unauthorised security testing, evade limits or disrupt the Service;

• gain unauthorised access to accounts, systems or data;

• scrape at scale, resell the Service or share an account outside the permitted team without approval;

• create or process illegal, fraudulent, discriminatory or harmful content; or

• use the AI Feature for autonomous decisions with legal or similarly significant effects on an individual.

9.2 We may apply reasonable technical limits to protect security, availability and other users. We ordinarily warn of a serious breach and provide a cure opportunity unless immediate restriction is needed for security, law or protection of others.

10. Integrations and third-party services

10.1 You may choose to connect a third-party service. Its own terms and privacy notice apply. You are responsible for authority to activate the connection and for checking the data scope transmitted.

10.2 You may also sign in through Google OAuth or Sign in with Apple. The selected provider authenticates you and gives us the identifier and data you authorise during the flow, typically email, name, profile photo or an Apple relay address. Use is optional; where email login is available, you may use it instead.

10.3 If you activate the Tatra banka connection, your express instruction and bank authentication allow transfer of the account identifier/IBAN, balance and transactions within the PSD2 permission granted. Tatra banka acts as an independent controller for its banking and regulatory activities. You may revoke access through the Service or bank where available; data already lawfully received in Lucanto remains subject to your instructions and retention rules.

10.4 Logo.dev may receive a counterparty’s name or domain to display its logo. Do not use this for special-category searches and remember that a sole trader’s name may be personal data.

10.5 We are not responsible for independent third-party services, but this does not affect responsibility for processors and subprocessors to the extent required by GDPR, the DPA or other mandatory law. Recipients and technical providers are listed in Article 7 of the Privacy Notice; Subprocessors for business customers are listed in DPA Annex 3.

11. Intellectual property and feedback

11.1 The Service, software, design, databases, marks and documentation, excluding User Content and third-party rights, belong to us or our licensors. During the contract, we grant a limited, non-exclusive, non-transferable and revocable right to use the Service under these Terms and the ordered plan.

11.2 You may not copy, modify, rent, sell, reverse engineer or derive a competing product from the Service without permission, except where law does not allow the restriction.

11.3 If you voluntarily provide feedback, we may use it without restriction to improve the Service, but may not disclose your personal data or confidential User Content without a legal basis.

12. Availability, support and Service changes

12.1 We aim for reliable operation but do not guarantee uninterrupted availability. The Service may be temporarily unavailable for maintenance, a security incident, force majeure or provider outage. We give notice of planned maintenance with material impact where reasonably possible.

12.2 Support is provided as described for your plan. Stated response times are targets unless an order or SLA expressly makes them binding.

12.3 We may update the Service for security, law, technical development or improvement. For a paid consumer digital service, we comply with applicable rules on updates and changes and give clear notice and a termination option where required.

13. Privacy and security

13.1 The Privacy Notice describes personal data processing for our own purposes. The DPA, incorporated into the contract with a Business User, governs processing of business User Content on the customer’s behalf.

13.2 We use appropriate technical and organisational measures. No internet service is completely secure; report vulnerabilities privately to hello@lucanto.eu.

14. Suspension and termination by the Provider

14.1 We may suspend an account or affected feature where reasonably necessary for security, abuse prevention, legal compliance, non-payment or serious breach. Where possible, we warn you, state the reason and allow a cure.

14.2 We may terminate for a material breach not cured within a reasonable additional period, or immediately where cure is impossible, continued service would be unlawful or a serious security risk exists.

14.3 If we end a paid Service without your breach, we refund the proportionate prepaid price for the unprovided period. Mandatory Consumer remedies remain unaffected.

15. Liability

15.1 The Service supports administrative and financial workflows and does not replace the judgment of the User, accountant, tax adviser or lawyer. You are responsible for reviewing data and decisions based on it. This does not exclude our liability for non-conformity or any liability that cannot legally be restricted.

15.2 We are liable to Consumers under mandatory law. No exclusion or cap applies to death or personal injury, intentional conduct, gross negligence, fraud or any liability that cannot be excluded or limited.

15.3 For a Business User and to the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profit or revenue, lost business opportunity or goodwill. Our total aggregate liability for all Service-related claims is capped at fees paid or payable to us by the Business User for the Service during the 12 months immediately preceding the event giving rise to the claim.

15.4 The section 15.3 limits do not apply to intentional conduct, gross negligence, fraud, death or personal injury, or liability that cannot be limited. They do not restrict confidentiality, intellectual-property or data-protection obligations where that would conflict with mandatory law or the express DPA.

16. Export, account deletion and erasure

16.1 Before deleting the account, you may use available export features. Contact us before deletion if reasonable export assistance is needed. Format and scope depend on Service functions and statutory portability requirements. After termination and at a Consumer’s request, we make non-personal content supplied or created by the Consumer through the Service available free of charge, within a reasonable time and in a commonly used machine-readable format, unless a statutory exception applies—for example, the content has no utility outside the Service, relates only to activity in the Service, has been aggregated with other data and cannot be separated without disproportionate effort, or was jointly generated with others who can continue using it.

16.2 You may delete an account in settings or through support. Before doing so, we clearly confirm the effect on the workspace, members, subscription and data. If you are only a Team Member, removing your access does not itself erase content controlled by the workspace owner.

16.3 We erase Customer Content from active systems and backups no later than 45 days after effective account deletion or termination of the relevant Service, unless the customer exports it before the deadline or law requires another course. Backups may be isolated and unavailable for ordinary use during that period. We may retain our own accounting, tax, contractual, security or compliance records where legally required or legitimately necessary; they are separated, access-restricted and not used to provide the Service.

16.4 Deleting an account does not cancel payment obligations already incurred. To stop future renewal without immediately deleting the account, use subscription cancellation.

17. Changes to these Terms

17.1 We notify existing Users of a material change by email or persistent in-Service notice at least 14 days before it takes effect. A paid-subscription price change is notified at least 30 days before the renewal to which it applies.

17.2 A shorter period may apply where necessary to comply with law, address an urgent security risk, or make a change exclusively beneficial to Users. We state the reason.

17.3 If you disagree, you may stop using the Service and cancel before the change takes effect. Consumer rights to terminate after an adverse non-minor digital-service change remain unaffected.

18. Notices

18.1 We may send legal and operational notices to the account email, display them in the Service, or use another agreed channel. You must keep the contact address current.

18.2 Send notices to hello@lucanto.eu or our registered-office address in section 1.1.

19. Governing law and disputes

19.1 Slovak law governs the contract. For a Consumer, this choice does not remove protection of mandatory law in the country of habitual residence. A Consumer may sue in a court available under protective jurisdiction rules.

19.2 Disputes with a Business User are submitted to the competent Slovak courts in Bratislava unless mandatory law says otherwise. The parties will first attempt resolution through good-faith discussions.

20. General and language

20.1 If a provision is invalid or unenforceable, the remainder stays effective and the provision is replaced by the closest lawful effect. Failure to enforce a right is not a waiver.

20.2 You may not assign the contract without our consent, except in a business transfer that does not harm our rights. We may assign it in a reorganisation or transfer of the Service, without worsening Consumer rights.

20.3 The Slovak Terms are authoritative and the English version is a translation. This rule does not restrict mandatory Consumer rights or the right to clear information in a language required by applicable law.

If you have any questions about these Terms, please contact us at hello@lucanto.eu.